Terms of service

Welcome to Super Natural. We want to make sure your experience with us is smooth sailing, so we've put together these Terms of Use to outline the rules of the game. But first get the obvious out of the way.

When we say "WE" or "US" that means...well obviously us, the owners of brand Super Natural and this website with registered office:

Taproot Essentials Private Limited
719-R, Mahalaxmi Nagar
Indore 452010

And when we say "YOU"...you guessed it right, it means you the user of this website.

By using our website and making purchases from us, you agree to play by these rules. Take a moment to read through them carefully.

Using the Website

Who Can Play

To use our website and make purchases, you've gotta be at least 18 years old. By using our website, you're telling us that you're of legal age and have the authority to enter into agreements.

Your Account

Some features may require you to create an account. Keep your account info safe and sound! You're responsible for maintaining the confidentiality of your account details and for anything that happens under your account. Make sure the info you provide is accurate and up to date. If you suspect any funny business, let us know right away.

Be Nice

When using our website, please play fair and be a good sport. That means no messing around with the website, trying to hack it, or doing anything that could harm other users or our systems. Let's keep it clean and enjoyable for everyone.

Making Purchases

What's in Stock

Our products are subject to availability. We do our best to show you what's in stock on our website, but sometimes things happen and a product may become unavailable or out of stock. We might also have to limit the quantity of products you can buy.

Paying the Bill

All prices you see on our website are in Indian Rupees (INR) and include taxes. We try our best to get those prices right, but sometimes errors happen. If we goofed and showed you the wrong price, we'll correct it and cancel or refuse any orders placed at that incorrect price. When it comes to paying, use the payment methods available on our website.

Order Accepted

When you place an order, we'll send you an email to let you know we got it. But hang on—this doesn't mean we've accepted your order just yet. We have the right to accept or decline your order for various reasons, like product availability, pricing or product info errors, or if we suspect something fishy going on. If we can't fulfill your order, we'll let you know and give you a refund if needed.

Shipping and Delivery

We'll do our best to ship your products within the promised timeframe. But hey, things like weather or other unexpected events might mess with our plans. So while we try to stick to the delivery dates we give you, please understand that they're just estimates. The products are all yours once they're delivered.

Intellectual Property

Our Stuff

All the cool stuff on our website, like the text, graphics, logos, images, videos, and software, belongs to Super Natural and Taproot Essentials Pvt. Ltd. or our licensors. It's all protected by intellectual property laws. So please don't copy, distribute, modify, or create new stuff from our content without getting our written permission first.

Our Trademarks

The trademarks, service marks, and logos you see on our website are ours and our affiliates'. They're like our special secret sauce. So please don't use any of them without our permission. We appreciate it!

Our Limits of Responsibility

We want you to have a fantastic experience with us, but there are some things we can't control. So to the fullest extent allowed by the law, Taproot Essentials Pvt. Ltd., our affiliates, directors, officers, employees, agents, and suppliers won't be liable for any indirect, incidental, special, or consequential damages that might happen while using our website or buying our products.

Alright, that's the gist of our Terms of Use. If you have any questions or need clarification, feel free to reach out. Thanks for playing fair and for choosing Super Natural. Let's make this shopping journey unforgettable!